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End User Support Specialist (Active TS/SCI)

TEKsystems · Seal Beach, Orange County

$95,379 per year · Full-Time · Posted 5 hours ago

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About the job

Description The Service Desk Analyst will provide Tier 1 and Tier 2 support for end-user incidents and service requests in a secure customer environment. This role is responsible for issue intake, troubleshooting, resolution, ticket management, user communications, and timely escalation to Tier 3 Operations and Engineering teams when advanced technical expertise is required. What You Will Do Provide Tier 1 and Tier 2 support for end-user incidents, service requests, and general inquiries using …

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