Associate Professional Quality
Gainwell Technologies LLC · US
$55,966 per year · Full-Time · Posted 6 hours ago
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About the job
Summary The CX Associate Professional Quality is responsible for monitoring and evaluating voice and non-voice interactions (accuracy, compliance, and experience). This role supports our commitment to delivering exceptional member and provider experience and the assurance of accurate, and compliant work through measurement and analysis of calls, transactions, and related business processes. Responsibilities include conducting daily reviews and audits to ensure adherence to client, company, and …
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