Contact Center Team Lead - Outbound Collections (Hybrid)
Enova · Chicago, Cook County
$43,680–$47,840 per year · Full-Time · Posted 7 hours ago
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About the job
About the role: As a Contact Center Team Lead - Outbound Collections, your primary responsibility is to mentor and coach Outbound Collections Representatives to ensure success and a positive customer experience. Additionally, you will partner with management in guiding the team towards achieving maximum efficiency and overall effectiveness. Responsibilities: Manage metrics, performance criteria, policies and procedures to improve representative's productivity Review quality assurance reports, c…
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