Manager - Call Center - Remote
Maximus Inc. · Hayes Valley, San Francisco
$63,430 per year · Full-Time · Posted 11 hours ago
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About the job
Description & Requirements Maximus is seeking a Call Center Manager to support our OPM - FEHB program. Essential Duties and Responsibilities: - Oversee the daily operations of a call center team to ensure performance metrics are met. - Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures. - Evaluate the need for training to ensure that staff maintains curr…
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