Quality Assurance Manager
Maximus Inc. · Frankfort, Franklin County
$53,681 per year · Contract · Posted 10 hours ago
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About the job
Description & Requirements Maximus is currently hiring a Quality Manager to support our Kentucky Health Benefits Exchange Team. The Quality Manager will oversee contact center quality assurance programs and ensure the consistent delivery of exceptional customer experiences. This role will lead the development and execution of quality standards, customer satisfaction measurement programs, quality reporting, and calibration processes. The successful candidate will have proven experience leading Q…
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