Workforce Manager - Remote
Maximus Inc. · Trammells, Harris County
$68,740 per year · Full-Time · Posted 9 hours ago
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About the job
Description & Requirements Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making. The successful candidate will ha…
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