Leiter Customer Support & Application Management (m/w/d)
EMS - Experts Managed Services GmbH · Deutschland
Salary not listed · Full-Time · Posted 6 hours ago
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About the job
Deine Aufgaben Fachliche und disziplinarische F hrung unseres Customer-Support-Teams und des technischen Application-Teams Gesamtverantwortung f r das Customer Support Team mit 1st- und 2nd-Level-Support f r SAP Fieldglass und weiteren Business Applications Steuerung und Priorisierung von Support-Tickets sowie Sicherstellung einer hohen Service- und L sungsqualit t Aufbau und Weiterentwicklung unserer Serviceprozesse anhand von SLA, KPI und ITIL-Prinzipien Steuerung von Kundeneskalationen sowie…
Estimate only — not immigration advice. Always confirm sponsorship and eligibility directly with the employer.