Operations Team Lead
TELUS Digital Europe · Berlin, Deutschland
Salary not listed · Full-Time · Posted 28 mins ago
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Estimate only, based on published German immigration authority figures. Not immigration advice — always confirm with your employer or a qualified immigration adviser.
About the job
Description Roles & Responsibilities Manage, inspire, and mentor a group of Customer Support Agents (CSA). Hold regular team meetings, evaluate performance, and offer helpful criticism. Manage escalations and challenging situations while advising and supporting CSAs. Make sure that all CSA tasks are completed smoothly and effectively. Keep up with periodic updates and make sure the team follows them. Conduct briefings & process updates to the team to improve their abilities. Handle clients' req…
Estimate only — not immigration advice. Always confirm sponsorship and eligibility directly with the employer.