Operations Team Leader
TELUS Digital Europe · Berlin, Deutschland
Salary not listed · Full-Time · Posted 2 hours ago
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About the job
Description Responsibilities: Manage, inspire, and mentor a group of Customer Support Agents (CSA). Hold regular team meetings, evaluate performance, and offer helpful criticism. Manage escalations and challenging situations while advising and supporting CSAs. Make sure that all CSA tasks are completed smoothly and effectively. Keep up with periodic updates and make sure the team follows them. Conduct briefings & process updates to the team to improve their abilities. Handle clients' requests a…
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