Complaints Officer (BC, AB, or ON)
Square One Insurance Services · Bentall Centre, Vancouver
$68,000–$85,000 per year · Full-Time · Posted 7 hours ago
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About the job
Your Role As Square One’s Complaints Officer, you serve as the bridge between regulatory compliance and exceptional customer service. In this role, you conduct the final review for escalated customer complaints and provide Square One’s final position letter. You approach customer concerns with empathy, active listening, objectivity, and fairness. By analyzing and applying insurance regulations, statutory requirements, company procedures, and policy guidelines, you ensure every complaint receive…
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