Manager, Customer Experience & Transformation
Bank of Montreal · Toronto, Ontario
$70,000–$150,000 per year · Full-Time · Posted 8 hours ago
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About the job
Application Deadline: 11/18/2026 Address: 33 Dundas Street West Job Family Group: Strategy & Change Role Summary The Manager, Customer Experience & Transformation puts the customer at the centre of process design and continuous improvement. The role analyzes customer complaints, surveys and NPS results, incidents, operational data and competitive benchmarks, including Bain, to identify root causes of customer friction, emerging trends and opportunities for improvement. These insights are transl…
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