Senior Manager, Scam Triage & Prioritisation (Hybrid)
Australian Financial Complaints Authority Limited · The Rocks, Sydney
$180–$280 per year · Full-Time · Posted just now
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About the job
AFCA, the Australian Financial Complaints Authority Limited, is expanding the Australian Scams Ombudsman team and seeks a Senior Manager, TAP to establish and lead the front door of our dispute resolution service. You will set the operating model and standards, and build a high-performing team able to handle growth from 2027 onward. The role focuses on trauma-informed, customer-centred triage and assessment, ensuring timely, fair decisions while guiding improvements and collaborating with J-188…
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